Order Processing & Handling Time

Most orders are processed within 1–3 business days after payment has been received and successfully verified.

Processing time refers to the time required to receive and verify payment, prepare the order, inspect applicable equipment, and arrange shipment with the appropriate carrier.

Orders placed on weekends or recognized holidays begin processing on the next business day. Certain vending machines, refurbished equipment, specialty products, customized equipment, or products requiring additional preparation may require additional handling time.

Estimated Delivery Times

Delivery time begins after an order has been processed and released to the shipping carrier. Transit times are estimates and may vary based on destination, carrier availability, weather, holidays, freight volume, and other transportation conditions.

*Some large, specialty, refurbished, or customized vending equipment may require additional preparation before shipment. Customers will be notified when additional processing time applies.

Delivery estimates are not guaranteed delivery dates. The actual arrival date is determined by the carrier and may be affected by circumstances outside of Baker's Vending Co.'s control.

Shipping Methods

Baker's Vending Co. selects shipping methods based on the size, weight, destination, and characteristics of the products ordered.

• Small Packages: Smaller products and accessories may be shipped through carriers such as UPS, FedEx, USPS, or another appropriate carrier.
• Freight Shipments: Large vending machines and commercial equipment are generally transported using commercial freight carriers.
• Carrier Selection: The carrier used may vary depending on the shipment's size, destination, service availability, and delivery requirements.
• Tracking: Tracking information will be provided when tracking is available for the selected shipping method.

Vending Machine Freight Delivery

Large vending machines can require specialized freight transportation because of their size and weight. Customers ordering large equipment are responsible for ensuring that the delivery location can safely receive the shipment.

Commercial Delivery

Commercial freight delivery is generally intended for locations that have suitable access for a freight truck and the equipment necessary to receive the shipment. Customers should confirm that their location can accommodate the size and weight of the vending machine.

Residential Delivery

Residential deliveries may require additional freight services or charges. Customers should provide an accurate delivery address and disclose if the destination is residential or has limited commercial access.

Liftgate Service

Heavy vending machines may require liftgate service when the delivery location does not have a loading dock or forklift. Additional charges may apply depending on the shipment and destination.

Inside Delivery

Standard freight service generally delivers the shipment to the carrier's designated delivery point. Moving the vending machine inside a building, positioning it, installing it, or connecting it to utilities is not automatically included unless specifically stated for the product or service purchased.

Delivery Appointments

Freight carriers may contact the recipient to arrange delivery depending on the service selected. Customers should monitor the phone number and contact information provided with the order so that the carrier can reach them when necessary.

Before Your Vending Machine Arrives

Customers should prepare the delivery location before the shipment arrives. Please consider the following:

• Confirm that the delivery address is correct.
• Make sure there is adequate access for a freight truck.
• Confirm that doors, entrances, hallways, and other access points are large enough for the equipment.
• Determine whether a loading dock, forklift, or liftgate will be required.
• Ensure that someone is available to receive the shipment when required.
• Clear the intended installation area before delivery.

Inspect Your Shipment Before Signing

Damaged Shipments & Freight Claims

If a vending machine or other equipment arrives with visible damage, customers should notify the carrier immediately and document the condition of the shipment before accepting delivery.

Customers should contact Baker's Vending Co. as soon as possible after discovering shipping-related damage. Please provide photographs and any relevant delivery documentation so that we can determine the appropriate next steps.

Do not discard damaged packaging or shipping materials until you have been advised that they are no longer required for the claim.

Shipping Costs

Shipping charges depend on the product, destination, shipment size and weight, carrier, and delivery services required.

Available shipping options and applicable charges are displayed during checkout when available. Certain large equipment orders may require freight arrangements or additional services based on the delivery location.

Additional charges may apply for services such as residential delivery, liftgate service, inside delivery, limited-access delivery, or other specialized freight requirements.

Order Changes & Cancellations

If you need to change or cancel an order, contact Baker's Vending Co. as soon as possible. We will review the request based on the current status of the order.

Cancellation or modification requests cannot always be accommodated once an order has entered processing, been prepared for shipment, or has been transferred to a carrier.

Any applicable cancellation fees, restocking charges, shipping charges, or other costs will depend on the product and the stage of fulfillment.

Returns & Exchanges

Warranty & Technical Support

Warranty coverage is determined by the applicable manufacturer or product warranty. Warranty terms, exclusions, duration, and covered components may vary between vending machines and equipment.

Baker's Vending Co. can assist customers with qualifying technical or warranty-related issues and help coordinate the appropriate next steps when applicable.

Customers should have their order information, product details, and photographs or documentation of the issue available when contacting support.

Refused or Unclaimed Shipments

Customers should not refuse delivery solely because of minor packaging damage. Visible damage should be documented with the carrier and reported to Baker's Vending Co. so the appropriate claim or resolution process can be followed.

If a shipment is refused, returned to the carrier, or cannot be delivered because the customer provided an incorrect address or failed to meet delivery requirements, additional shipping, freight, storage, redelivery, or other applicable charges may apply.

Customer Delivery Responsibilities

Customers are responsible for providing accurate shipping information and ensuring that the delivery location is suitable for the equipment ordered.

• Provide a complete and accurate delivery address.
• Provide a working telephone number for carrier communication.
• Inform us of residential, limited-access, or special delivery requirements.
• Ensure adequate access for large vending equipment.
• Be available to receive freight when required.
• Inspect equipment and packaging before signing delivery documents.

Questions About Shipping or Returns?

If you have questions about shipping costs, delivery requirements, freight services, handling times, returns, warranties, or a specific vending machine, please contact Baker's Vending Co. before placing your order.